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All
users of UK Web Hosting Services, and all customers
upon signing up for UK Web Hosting Service services,
agree to comply with UK Web Hosting Service's
Acceptable Use Policy (AUP). The spirit of the
AUP is to ensure customers are using UK Web Hosting
Service's services with due regard to the rights
of other Internet users and in conformity with
the requirements of UK Web Hosting Service's network
environment. The AUP are not exhaustive and UK
Web Hosting Service reserves the right to add,
delete, or modify any provision of its AUP at
any time without notice, effective upon posting
of the modified AUP to our site. Any complaints
about a customer’s violation of the AUP should
be sent to abuse@ukwebhostingservices.com.
The AUP supersedes any other agreement with UK
Web Hosting Service, whether written, oral, by
conduct, or otherwise. |
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[I]
Web Hosting and E-commerce Customer Restrictions |
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The following
apply only to UK Web Hosting Service’s Web Hosting and E-Commerce
customers, and supplement the terms in sections
III and IV that applies to all UK Web Hosting Service customers:
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Server Resources |
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Any web site that uses a high
amount of server resources (such as, but not
limited to, CPU time, memory usage, and network
resources) will be given the option to either
pay additional fees (which will depend on
the resources required), reduce the resources
used to an acceptable level, or upgrade its
service to a Dedicated Server plan. UK Web Hosting Service will
be the sole arbiter of what is considered
to be a high server usage level. Any Web Hosting
and E-Commerce account deemed to be adversely
affecting server performance or network integrity
will be shut down without prior notice. |
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Spamming |
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Sending unsolicited bulk and/or
commercial messages over the Internet (known
as "spamming") is prohibited, regardless
of whether or not it overloads a server or
disrupts service to UK Web Hosting Service’s customers.
The term "spamming" also includes,
but is not limited to, maintaining an open
SMTP policy, engaging in spamming using the
service of another ISP or IPP and referencing
in the spam a web site hosted on a UK Web Hosting Service server,
and selling or distributing software (on a
web site residing on a UK Web Hosting Service server) that facilitates
spamming. Violators will be assessed a fine
and will face immediate suspension. UK Web Hosting Service reserves
the right to determine, in its sole and absolute
discretion, what constitutes a violation of
this provision. |
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CGI Scripts |
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Any scripts that pose a potential
security risk or are deemed to be adversely
affecting server performance or network integrity
will be shut down or will be automatically
removed without prior notice. UK Web Hosting Service does not
permit CGI script sharing with domains not
hosted by UK Web Hosting Service. |
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Chat Rooms |
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UK Web Hosting Service does not allow Web Hosting
and E-Commerce customers to install their
own chat rooms. Chat rooms tend to require
significant system resources and therefore
cannot be permitted as an account option.
However, for a small charge, UK Web Hosting Service provides
Java chat rooms that meet most users' needs
and run without hindering system performance. |
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Background Running Programs
and Cron Jobs |
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UK Web Hosting Service may allow programs to run
in the background. These programs will be
considered on an individual basis and Web
Hosting and E-Commerce customers will incur
extra charges based on system resources used
and operational maintenance needed. If you
wish to run background programs please contact
UK Web Hosting Service support staff at http://support.windowwebhosting.com
so that we can arrange set-up. |
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IRC |
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UK Web Hosting Service does not allow IRC or IRC
bots to be operated by Web Hosting and E-Commerce
customers. |
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[II]
UK Web Hosting Service Dedicated Server Customer
Restrictions |
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The
following Terms of Use apply only to UK Web Hosting Service’s
Dedicated Server customers, and supplement the
terms in sections III and IV that apply to all
UK Web Hosting Service customers: |
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Customer Security Responsibilities |
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The customer is solely responsible
for any breaches of security affecting servers
under customer control. If a customer's server
is involved in an attack on another server
or system, it will be shut down and an immediate
investigation will be launched to determine
the cause/source of the attack. In such event,
the customer is responsible for the cost to
rectify any damage done to the customer's
server and any other requirement affected
by the security breach. |
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IRC |
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UK Web Hosting Service allows Dedicated Server
customers the use of IRC inside the UK Web Hosting Service network
as long as the use of IRC on a UK Web Hosting Service server
does not violate any of the other terms of
these AUP. As a policy, UK Web Hosting Service will not provide
vanity IRC reverse DNS records. To enforce
this policy UK Web Hosting Service does not turn the reverse
address of IPs over to the customer. Authority
over this information remains with UK Web Hosting Service.
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Billing for Network Resources |
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The customer understands that
the customer is responsible for paying for
any network resources that are used to connect
the customer's server to the Internet. The
customer may request that the customer's server
be disconnected from the Internet, but the
customer will still be responsible for paying
for any network resources used up to the point
of suspension or cancellation. |
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[III]
All UK Web Hosting Customers |
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The following
Terms of Use apply to ALL UK Web Hosting Service customers: |
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Services |
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UK Web Hosting Service’s
services include, but are not limited to:
• any act
of preparing, setting up, connecting, maintaining,
terminating, or reconnecting customers’
account (including all billing data and
the space on the particular Web server that
UK Web Hosting Service provides to customers);
• any use by customers,
or any access provided to customers by UK
Web Hosting Service, of computing, telecommunications,
software, information, hardware, and equipment;
• any act, or provision
of any service, by UK Web Hosting Service
to customers, related to web hosting and
domain name registrations (including server
usage and technical support), regardless
of duration and whether paid for or not;
• any provision by UK Web
Hosting Service to customers, of any space,
Internet connectivity, or electrical power;
• any access or use related
to the UK Web Hosting Service’s web
site, including the web site itself;
• any other service mentioned
in this policy;
• any other service provided by UK Web Hosting
Service to customers, whether used or not;
• any other UK Web Hosting Service
services that are used by customers, whether
offered or provided by UK Web Hosting Service
to customers.
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Ownership of Web Site |
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The legal owner of customers’
web sites and accounts with UK Web Hosting Service will be the
individual or organization whose name is listed
in UK Web Hosting Service’s database as the owner. Customers
will fully cooperate with and abide by any
and all of UK Web Hosting Service’s security measures and
procedures in the event of any dispute over
ownership of customers’ web sites and
accounts with UK Web Hosting Service.
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Illegal Use |
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UK Web Hosting Service servers may be used for
lawful purposes only. Transmission, storage,
or distribution of any information, data,
or material in violation of any applicable
law or regulation, or that may directly facilitate
the violation of any particular law or regulation
is prohibited. This includes, but is not limited
to: copyrighted material; trademarks; trade
secrets or other intellectual property rights
used without proper authorization; material
that is obscene, defamatory, constitutes an
illegal threat, or violates export control
laws. Additionally, in purchasing UK Web Hosting Service services,
all UK Web Hosting Service customers certify that they and/or
the organization they represent in procuring
services from UK Web Hosting Service are not, nor have been designated,
a suspected terrorist as defined in Executive
Order 13224; are not owned or controlled by
a 'suspected terrorist' as defined in Executive
Order 13224; and are not on, are not a member
of, related to, associated with, or controlled
by any organizations on the list contained
in the Annex to Executive Order 13224 and
all updates thereto. |
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Spamming |
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Sending unsolicited bulk and/or
commercial messages over the Internet (known
as "spamming") is prohibited, regardless
of whether or not it overloads a server or
disrupts service to UK Web Hosting Service’s customers.
The term "spamming" also includes,
but is not limited to, maintaining an open
SMTP policy, engaging in spamming using the
service of another ISP or IPP and referencing
in the spam a web site hosted on a UK Web Hosting Service server,
and selling or distributing software (on a
web site residing on a UK Web Hosting Service server) that facilitates
spamming. Violators will be assessed a fine
and will face immediate suspension. UK Web Hosting Service reserves
the right to determine, in its sole and absolute
discretion, what constitutes a violation of
this provision. |
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System and Network Abuse |
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Violations of system or network
security are prohibited and may result in
criminal and civil liability. Examples of
system or network security violations include,
without limitation the following: unauthorized
access to or use of data, systems or networks,
including any attempt to probe, scan or test
the vulnerability of a system or network or
to breach security or authentication measures
without express authorization of the owner
of the system or network; interference with
service to any user, host or network including,
without limitation, mail bombing, flooding,
deliberate attempts to overload a system and
broadcast attacks; forging of any TCP-IP packet
header or any part of the header information
in an email or a newsgroup posting. |
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Viruses and Other Destructive
Activities |
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Use of UK Web Hosting Service’s services
or equipment for creating or sending Internet
viruses, worms or Trojan horses, or for pinging,
flooding or mail bombing, or engaging in denial
of service attacks is prohibited. It is also
prohibited for any customer to engage in other
activity that is intended to disrupt or interfere
with, or that results in the disruption of
or interference with, the ability of others
to effectively use UK Web Hosting Service’s services and
equipment (or any connected network, system,
service or equipment) or conduct their business
over the Internet. |
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Adult Content |
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Pornography and sex-related
merchandising are prohibited on UK Web Hosting Service servers.
This includes sites that may infer sexual
content or provide links to adult content
elsewhere. This is also true for sites that
promote any illegal activity or content that
may be damaging to our servers or any other
server on the Internet, or provide links to
such sites. |
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Child Pornography |
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The use of UK Web Hosting Service’s services
to store, post, display, transmit, advertise
or otherwise make available child pornography
is prohibited. UK Web Hosting Service is required by law, and
will, notify law enforcement agencies when
it becomes aware of the presence of child
pornography on, or being transmitted through,
its services. |
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Privacy |
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UK Web Hosting Service is concerned with the privacy
of on-line communications and web sites. In
general, the Internet is neither more nor
less secure than other means of communication,
including mail, facsimile, and voice telephone
service, all of which can be intercepted and
otherwise compromised. As a matter of prudence,
however, UK Web Hosting Service urges its customers to assume
that all of their on-line communications are
insecure. UK Web Hosting Service cannot take any responsibility
for the security of information transmitted
over UK Web Hosting Service's facilities. Additional details
on privacy and UK Web Hosting Service’s use of customer
information can be found in UK Web Hosting Service’s Privacy
Statement. |
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Customer Responsibility |
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Customers are required to use
the UK Web Hosting Service network responsibly. This includes
respecting the other customers of UK Web Hosting Service. UK Web Hosting Service
reserves the right to suspend and/or cancel
service with any customer who uses the UK Web Hosting Service
network in such a way that adversely affects
other UK Web Hosting Service customers. While UK Web Hosting Service may monitor
its service electronically to determine that
its facilities are operating satisfactorily,
as a general practice, UK Web Hosting Service does not monitor
its customers' communications or activities
to determine whether they are in compliance
with the AUP. However, when UK Web Hosting Service becomes aware
of any violation of the AUP or other user
agreements, UK Web Hosting Service may take any action to stop
or correct such violation, including, but
not limited to, denying access to UK Web Hosting Service’s
services and equipment or to the Internet.
In addition, UK Web Hosting Service may take action against a
customer or a customer of such customer because
of the activities of such customer. UK Web Hosting Service anticipates
that customers who offer Internet services
will cooperate with UK Web Hosting Service in any corrective
or preventive action that UK Web Hosting Service deems necessary.
Failure to cooperate with such corrective
or preventive measures is a violation of UK Web Hosting Service
policy and UK Web Hosting Service reserves the right to take
any such action even though such action may
affect other customers of the UK Web Hosting Service customer. |
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Actions Taken by UK Web Hosting |
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The failure by a customer to
meet or follow any of the AUP is grounds for
account deactivation. UK Web Hosting Service will be the sole
arbiter as to what constitutes a violation
of the AUP. UK Web Hosting Service reserves the right to remove
any account without prior notice and to refuse
service to anyone at any time. When UK Web Hosting Service becomes
aware of an alleged violation of its AUP,
UK Web Hosting Service will initiate an investigation. During
the investigation, UK Web Hosting Service may restrict a customer's
access in order to prevent further potentially
unauthorized activity. Depending on the severity
of the violation, UK Web Hosting Service may, at its sole discretion,
restrict, suspend, or terminate a customer's
web hosting account and/or pursue other civil
remedies. If such violation is a criminal
offense, UK Web Hosting Service will notify the appropriate law
enforcement authorities of such violation.
An unlisted activity may also be a violation
of the AUP if it is illegal, irresponsible,
or constitutes disruptive use of the Internet.
UK Web Hosting Service does not issue credits for outages incurred
through service disablement resulting from
AUP violations. Violators of the policy are
responsible, without limitations, for the
cost of labor to rectify any damage done to
the operation of the network and business
operations supported by the network, and to
respond to complaints incurred by UK Web Hosting Service. |
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Indemnification |
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UK Web Hosting Service customers agree to protect,
defend, hold harmless, and indemnify UK Web Hosting Service,
any third party entity related to UK Web Hosting Service (including,
without limitation, third party vendors),
and UK Web Hosting Service’s executives, directors, officers,
attorneys, managers, employees, consultants,
contractors, agents, parent companies, subsidiaries,
and co-subsidiaries with the same parent company
as UK Web Hosting Service, from and against any and all liabilities,
losses, costs, judgments, damages, claims,
or causes of actions, including, without limitation,
any and all legal fees and expenses, arising
out of or resulting in any from the customer’s
use of UK Web Hosting Service’s services. |
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Disclaimer |
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The UK Web Hosting Service service is provided
on an as is, as available basis without warranties
of any kind, either express or implied, including,
but not limited to, warranties of merchantability,
fitness for a particular purpose or non-infringement.
UK Web Hosting Service expressly disclaims any representation
or warranty that the UK Web Hosting Service service will be error-free,
secure or uninterrupted. No oral advice or
written information given by UK Web Hosting Service, its employees,
licensors or the like, will create a warranty;
nor may you rely on any such information or
advice. UK Web Hosting Service and its partners and suppliers
will not be liable for any cost or damage
arising either directly or indirectly from
any transaction or use of the service. |
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Termination for Bankruptcy
or Insolvency |
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If a customer becomes insolvent
or any bankruptcy petition is filed by the
customer, or any third party against the customer,
UK Web Hosting Service may immediately terminate provision of
UK Web Hosting Service’s services to the customer without
prior notice or penalty. Such customer consents
to the grant of relief from any automatic
stay of proceedings against UK Web Hosting Service in such event. |
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LIMITATION OF LIABILITY |
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TO THE MAXIMUM EXTENT PERMITTED
BY APPLICABLE LAW, IN NO EVENT, AND UNDER
NO THEORY OF LAW OR EQUITY, WILL UK Web Hosting
Service (INCLUDING, WITHOUT LIMITATION, UK
Web Hosting Service’S EXECUTIVES, DIRECTORS,
OFFICERS, ATTORNEYS, MANAGERS, EMPLOYEES,
CONSULTANTS, CONTRACTORS, AGENTS, PARENT COMPANIES,
SUBSIDIARIES, CO-SUBSIDIARIES WITH THE SAME
PARENT COMPANY AS UK Web Hosting Service,
AFFILIATES, THIRD-PARTY PROVIDERS, MERCHANTS,
LICENSORS, OR THE LIKE) OR ANYONE ELSE INVOLVED
IN CREATING, PRODUCING, OR DISTRIBUTING UK
Web Hosting Service’S SERVICES, BE LIABLE
FOR THE LOSS OF A DOMAIN NAME, OR ANY BUSINESS
OR PERSONAL LOSS, REVENUES DECREASE, EXPENSE
INCREASE, COSTS OF SUBSTITUTE PRODUCTS AND/OR
UK Web Hosting Service SERVICES, OR ANY OTHER
LOSS OR DAMAGE WHATSOEVER, OR FOR ANY CONSEQUENTIAL,
SPECIAL, INCIDENTAL, PUNITIVE OR INDIRECT
DAMAGES OF ANY KIND ARISING OUT OF ANY USE
OF, OR ANY INABILITY TO USE, ANY UK Web Hosting
Service SERVICES EVEN IF UK Web Hosting Service
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. UK Web Hosting Service’s TOTAL
CUMULATIVE LIABILITY, IF ANY, TO CUSTOMER,
OR ANY THIRD PARTY, FOR ANY AND ALL DAMAGES,
RELATED TO THE AUP OR UK Web Hosting Service’S
SERVICES, INCLUDING, WITHOUT LIMITATION, THOSE
FROM ANY NEGLIGENCE, ANY ACT OR OMISSION BY
UK Web Hosting Service OR UK Web Hosting Service’S
REPRESENTATIVES, OR UNDER ANY OTHER THEORY
OF LAW OR EQUITY, WILL BE LIMITED TO, AND
WILL NOT EXCEED, THE ACTUAL DOLLAR AMOUNT
PAID BY THE CUSTOMER FOR THE SERVICES WHICH
GAVE RISE TO SUCH DAMAGES, LOSSES AND CAUSES
OF ACTIONS DURING THE 3-MONTH PERIOD PRIOR
TO THE DATE THE DAMAGE OR LOSS OCCURRED OR
THE CAUSE OF ACTION AROSE. |
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Modifications |
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UK Web Hosting Service may discontinue, upgrade,
replace, modify, or change in any way, without
limitation, any software, application, program,
data, hardware, equipment, or portions or
components thereof, used to provide customers
with UK Web Hosting Service’s services. Certain changes
to UK Web Hosting Service’s services may affect the operation
of customers’ personalized applications
and content. Each customer is solely responsible,
and UK Web Hosting Service is not liable, for any and all such
personalized applications and content, except
as expressly agreed to by UK Web Hosting Service. |
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Backup of Data |
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Except where UK Web Hosting Service has expressly
agreed in writing to the contrary, customers
are solely and entirely responsible, and UK Web Hosting Service
is in NO way responsible, for the management
and backup of all customer data, and all updates,
upgrades, and patches to any software that
customers use in connection with UK Web Hosting Service services. |
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Third Party Licenses |
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UK Web Hosting Service makes a reasonable effort
to provide customers with technologies, developments,
and innovations (collectively “Technologies”),
part of which may be licensed, or co-branded,
from or by, third party entities. However,
UK Web Hosting Service makes NO warranty of any kind, either
express or implied, regarding the quality,
accuracy, reliability, validity, or continued
existence of any or all aspects of such Technologies.
Moreover, UK Web Hosting Service specifically disclaims all warranties
of merchantability and and fitness for a particular
purpose for such Technologies. Furthermore,
no customer will hold UK Web Hosting Service liable in any way
for the revocation of any license, which has
been licensed to UK Web Hosting Service. The use of the Technologies
obtained from or through UK Web Hosting Service, or any other
referred third party, whether directly or
indirectly, is at the sole risk of customers.
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Non-UK Web Hosting Products |
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Any mention of non-UK Web Hosting Service products
by UK Web Hosting Service, its employees, or any third party
entity related to UK Web Hosting Service is for information purposes
only and does not constitute an endorsement
or recommendation by UK Web Hosting Service. UK Web Hosting Service disclaims any
and all liabilities for any representation
or warranty made by the vendors of such non-UK Web Hosting Service
products or services. |
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Intellectual Property |
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Customers will not, without
UK Web Hosting Service’s express written consent, copy,
reproduce, republish, or otherwise use any
material, in whole or in part, that is located
on UK Web Hosting Service’s web site, and customers will
not use any of UK Web Hosting Service’s trademarks, service
marks, copyrighted materials, or other intellectual
property without UK Web Hosting Service’s express written
consent. Customers will not, in any way, misrepresent
their relationship with UK Web Hosting Service, attempt to pass
themselves off as UK Web Hosting Service, or claim that customers
are UK Web Hosting Service. |
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Assignment |
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Customers may not assign or
delegate their rights or obligations under
the AUP or other agreement for UK Web Hosting Service’s
services, either in whole or in part, without
the prior written consent of UK Web Hosting Service. |
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Minimum Age Requirement |
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UK Web Hosting Service customers must be at least
18 years of age. Any individual under the
age of 18 years (“Minor”) must have
a parent or guardian accept the AUP in order
for the Minor to become a UK Web Hosting Service customer. A
parent or guardian who accepts the AUP on
behalf of a Minor will be primarily liable
for ensuring complete and proper compliance
with the AUP, including the timely and full
payment of the charges for UK Web Hosting Service services, and
such primary liability will continue even
when the Minor has attained the age of 18,
unless the parent or guardian obtains UK Web Hosting Service’s
express written consent to the contrary. Any
acceptance of the AUP or any other agreement
for UK Web Hosting Service’s services will be deemed null
and void to the extent that UK Web Hosting Service will not be
liable in any way as a result of the Minor’s
age or legal incapacity or the Minor’s
use of UK Web Hosting Service’s services. |
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Force Majeure |
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UK Web Hosting Service will not be liable for
delays in its performance of the AUP or UK Web Hosting Service
services caused by circumstances beyond UK Web Hosting Service’s
reasonable control, including acts of God,
wars, insurrection, civil commotions, riots,
national disasters, earthquakes, strikes,
fires, floods, water damage, explosions, shortages
of labor or materials, labor disputes, transportation
problems, accidents, embargoes, or governmental
restrictions (collectively “Force Majeure”).
UK Web Hosting Service will make reasonable efforts to reduce
to a minimum and mitigate the effect of any
Force Majeure. Notwithstanding anything contained
elsewhere herein, lack of finances will not
be considered an event of Force Majeure nor
will any event of Force Majeure suspend any
obligation of customers for the payment of
money due. |
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Waiver and Amendment |
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Any waiver, modification, or
amendment of any provision of the AUP or other
agreement for UK Web Hosting Service services, initiated by a
customer, will be effective only if accepted
in writing and signed by an authorized representative
of UK Web Hosting Service. |
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Independent Contractors |
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Nothing in this Agreement will
be construed as creating a partnership or
relationship of employer and employee, principal
and agent, partnership or joint venture between
UK Web Hosting Service and its customers. Each of UK Web Hosting Service and its
customers will be deemed an independent contractor
at all times and will have no right or authority
to assume or create any obligation on behalf
of the other, except as may be expressly provided
herein. |
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[IV]
All Customer's Billing Policy |
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The following
Terms of Use constitute UK Web Hosting Service’s Billing Policy
and apply to ALL UK Web Hosting Service customers: |
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Payments |
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All charges are shown in
Pounds. Payments are to be made in US dollars
or in Pounds. UK Web Hosting Service accepts
the following types of payment:
- Check/money order
- Credit card (VISA, MasterCard, American
Express, Discover)
- Bank Wire Transfer
All payments are due on the Account Statement
Date. The Account Statement Date is the
monthly anniversary of the date the account
was activated. If you provide UK Web Hosting Service your credit
card information, you authorize UK Web Hosting Service to automatically
charge your credit or debit card for charges
that apply to your account. Recurring charges
will be posted to your credit card until
such time that you cancel your account in
accordance with UK Web Hosting Service’s Billing Policy
in the AUP. You are responsible for directly
updating, or notifying UK Web Hosting Service, of any changes
to your credit card (including, but not
limited to card number, expiration date,
billing address, or card status).
Customers not paying by credit card agree
to make payment of their balance due within
ten (10) days of the Account Statement Date.
Accounts that are thirty (30) days past
due will be automatically suspended. All
past due and unpaid balances are subject
to collection. In the event of collection,
you will be liable for costs of collection
including attorney’s fees, court costs,
and collection agency fees.
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Abuse To UKWHS Staff |
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Any Abuse to UK Web
Hosting Services Staff will result in
termination of account. Refunds will
not be given. |
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Billing Cycles (Terms) |
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UK Web Hosting Service offers two Billing
Cycles (terms) for hosting charges: Monthly
and Yearly (12 months). The Billing Cycle
begins on the Plan Activation Date. Resellers
are limited to the monthly Billing Cycle
for all of their charges.
You may elect to change your Billing Cycle
at any time; however, the new Billing Cycle
will only take effect at the time of the
next plan renewal. Additional items are
non-refundable. |
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Account Renewals |
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In order to insure uninterrupted
service to your website, all plans will automatically
renew at the end of the plan’s Billing
Cycle. Plan renewal charges are based on the
prevailing rate on the date of renewal according
to the service selected. Plans are renewed
for the same billing cycle. If you wish to
cancel your plan before plan renewal, please
refer to the Cancellation section below. |
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Statements |
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UK Web Hosting Service does not mail paper invoices
or statements. Statements can be viewed and
printed through Control Panel. |
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Fees |
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- Returned Checks
UK Web Hosting Service charges a £10.00
fee for returned checks. Customers that issue
a check will be required to submit future
payments with a certified check or money order.
- Credit Card Chargebacks
A £25.00 chargeback fee will be assessed
for each credit card chargeback received
by UK Web Hosting Service.
- Bank Wire Payments
UK Web Hosting Service does NOT charge fees
for accepting payment via bank wire, however,
international wire transfers may be assessed
a £20.00 processing fee by an intermediary
bank in New York. In addition, your issuing
bank may also charge a fee for sending the
wire. Please add these fees to the amount
that you are sending to UK Web Hosting Service
or the amount credited to your account will
be less than your intended payment. |
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Hosting Plan Changes |
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Customers electing to change
to a lower priced hosting plan on the same
platform will be charged a £19.95 downgrade
fee. There is no upgrade fee for upgrading
to a higher priced plan, however, you will
be charged any difference between the setup
fee applicable to your new and former plans. |
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Account Splits and Mergers |
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UK Web Hosting Service encourages customers to
merge hosting plans contained in two or more
accounts into one account. There is no fee
for this service. Customers may also request
that UK Web Hosting Service separate one or Compare Plans contained
under one account into separate accounts. |
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Cancellations |
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Hosting plans will
automatically renew until a plan is
cancelled. In order to cancel service, you
must contact UK Web Hosting Service's
Support Desk Team. UK Web Hosting Service's
customer service representatives will assist
you with the cancellation process. Please be
aware that there are no pro-rated refunds
after the first 30 days of service.
Cancellation requests must be received by
UK Web Hosting Service a minimum of thirty
(30) days prior to the end of your Billing
Cycle for dedicated server plans and a
minimum of ten (10) days prior to the end of
your Billing Cycle for all other plans.
Cancellations submitted later than this time
may result in automatic renewal of your
hosting plan. Cancellations become effective
on the day processed by UK Web Hosting
Service. UK Web Hosting Service is unable to
cancel your account effective for a future
date. UK Web Hosting Service will confirm
the cancellation request when it is
processed. If you do not receive a
confirmation, please contact UK Web Hosting
Service as soon as possible.
UK Web Hosting Service does not monitor,
and will not automatically cancel, plans for
problems related to domain name transfers,
non-usage, Internic, your ISP, or any other
secondary issues not directly related to UK
Web Hosting Service's services. Cancellation
of services does not relieve the customer
from paying any outstanding balance owed on
the account. UK Web Hosting Service reserves
the right to cancel any account, at any
time, without notice, for any reason UK Web
Hosting Service considers appropriate.
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Credit Card Disputes/Chargebacks |
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UK Web Hosting Service has a zero tolerance policy
for chargebacks. Any customer who disputes
a credit card payment is subject to a fine,
suspension and account termination at UK Web Hosting Service's
discretion. |
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Billing/Price Changes |
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UK Web Hosting Service's policies and prices are
subject to change without notice. Any price
changes become effective in the next billing
cycle. |
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